GENERAL TERMS
& Conditions
Last updated: July 2026
This English version is provided for ease of understanding. In the event of discrepancies or differences in interpretation, the German version shall prevail, provided that this does not conflict with mandatory consumer-protection laws.
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Scope
These General Terms and Conditions apply to contracts between:
Yesenia Delgado-Matz
WITHIN Holistic Studio
Eiderblick 6
24794 Borgstedt
Germany
Email: info@thewithinspace.com
Website: www.thewithinspace.com
– hereinafter referred to as the “Provider” –
and her clients concerning individual sessions, online sessions, workshops, events, Reiki training courses, retreats and digital content.
These Terms and Conditions apply regardless of whether a booking is made through the website, by email, by telephone, through social media or in person.
Any arrangements that differ from these Terms and Conditions shall apply only where they have been expressly agreed between the parties.
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Nature of the Services
WITHIN Holistic Studio offers services intended to support relaxation, mindfulness, self-awareness, inner balance and personal development.
These services may include, in particular:
Reiki energy work
Chakra balancing
Sound relaxation and sound baths
Meditation and breathing exercises
Women’s circles and cacao ceremonies
Workshops and events
Reiki training and initiations
Retreats
Online sessions
Digital content and supporting materials
These services do not constitute medical or psychotherapeutic treatment. They do not involve the diagnosis, cure or alleviation of illnesses or medical conditions.
They are not a substitute for medical diagnosis, medical treatment, psychotherapy or any other treatment provided by an appropriately qualified healthcare professional.
3. Formation of the Contract and Booking
The presentation of services on the website does not generally constitute a legally binding offer. By making a booking or submitting a booking request, the client submits a binding request or—depending on the booking system used—a binding offer to enter into a contract.
The contract is concluded when the booking is confirmed by the Provider or when a corresponding booking confirmation is issued through the booking system.
Clients are responsible for providing complete and accurate information when making a booking. These Terms and Conditions become part of the contract where the client has been appropriately informed of them before completing the booking and has had a reasonable opportunity to review their contents.
4. Prices and Small-Business VAT Exemption
The prices displayed for the relevant service at the time of booking shall apply.
All stated prices are total prices. In accordance with Section 19 of the German Value Added Tax Act (UStG), no VAT is charged or separately shown. Additional costs shall only be charged where they were clearly disclosed before the booking or individually agreed with the client.
5. Payment Terms
The available payment methods will be displayed during the booking process or in the booking confirmation. Unless otherwise agreed, payment is due no later than before the booked service begins. For workshops, events, training courses, retreats and digital content, full payment may be due at the time of booking. If a client fails to make a payment when due, the applicable statutory provisions shall apply.
6. Cancellation and Rescheduling of Individual Sessions
Individual sessions may be cancelled free of charge or rescheduled once up to 24 hours before the agreed start time. In the event of a later cancellation or failure to attend, the agreed fee may be charged. Any expenses saved by the Provider and any income received by allocating the appointment to another client shall be deducted.
The client expressly retains the right to demonstrate that no loss occurred or that the loss incurred was substantially lower. Statutory rights of withdrawal remain unaffected.
7. Cancellation of Workshops, Events and Reiki Training Courses
Once any applicable statutory withdrawal period has expired, the following cancellation conditions shall apply:
-Up to 14 days before the starting date: cancellation free of charge
-Between 13 and 7 days before the starting date: 50% of the agreed participation fee
-Fewer than 7 days before the starting date or in the event of non-attendance: up to 100% of the agreed participation fee
Cancellations must be made in text form, for example by email.
Any expenses saved by the Provider and any income received by allocating the place to another participant shall be deducted. The participant expressly retains the right to demonstrate that no loss occurred or that the loss incurred was substantially lower.
Subject to prior agreement, another suitable person may take over the booked place, provided that there are no personal participation requirements preventing the substitution. Statutory rights of withdrawal remain unaffected.
8. Cancellation of Retreats
Unless different conditions are stated for a particular retreat, the following cancellation conditions shall apply once any applicable statutory withdrawal period has expired:
-Up to 30 days before the starting date: cancellation free of charge
-Between 29 and 15 days before the starting date: 50% of the agreed price
-Between 14 and 7 days before the starting date: 75% of the agreed price
-Fewer than 7 days before the starting date or in the event of non-attendance: up to 100% of the agreed price
Any expenses saved by the Provider and any income received by allocating the place to another participant shall be deducted. The participant expressly retains the right to demonstrate that no loss occurred or that the loss incurred was substantially lower. With the Provider’s prior approval, a suitable replacement participant may take over the booked place. Statutory rights of withdrawal remain unaffected.
9. Late Arrival and Non-Attendance
If a client arrives late, there is no entitlement to an extension of the booked session. The session will generally end at the originally agreed time. In the event of non-attendance, Section 6 or the cancellation conditions agreed for the relevant service shall apply.
10. Participation and Personal Responsibility for Health
Participation in all services is voluntary.
Participants are responsible for determining whether a particular service is suitable for them. If there are any health-related concerns or uncertainties, medical or therapeutic advice should be obtained before participating. Where health-related information is necessary for the safe delivery of a particular service, the participant will be informed separately. Participants should only provide information that is genuinely necessary for their safe participation. In the event of acute physical or mental health concerns, an appropriately qualified medical or psychotherapeutic professional should be consulted first.
11. No Promise of Healing or Guaranteed Results
The services are intended to support relaxation, mindfulness, personal development and general well-being. No particular outcome or effect is owed or guaranteed.
The experience and perceived effects of the services may vary from person to person.
12. Reiki Training
The Reiki training courses offered are private training programmes in the practice of Reiki. Any certificate of participation or completion is not a state-recognised professional qualification and does not authorise the participant to practise medicine or provide regulated healthcare treatment. The content, duration, requirements and scope of each training course are set out in the relevant service description.
13. Digital Content
Digital content—including e-books, meditations, audio recordings, videos, worksheets, journals and course materials—is provided exclusively for personal use. Unless expressly agreed otherwise, the rights of use granted are non-exclusive, non-transferable and limited to private use. The content may not be shared, reproduced, published, edited, sublicensed or used commercially without the Provider’s prior express consent.
Any mandatory rights of use provided by law remain unaffected.
14. Right of Withdrawal for Online Bookings
Consumers may have a statutory right of withdrawal for contracts concluded online, by telephone or away from business premises. Further details are provided in the separate Withdrawal Policy made available before the booking is completed. If a service is to begin during the statutory withdrawal period, this shall only take place at the client’s express request. The possible consequences for the right of withdrawal will be explained separately during the booking process. Under applicable law, the right of withdrawal may not apply to certain leisure services scheduled for a specific date or period. Where applicable, this will be expressly stated in the relevant service description.
15. Right of Withdrawal for Digital Content
For paid digital content not supplied on a physical medium, the right of withdrawal does not automatically expire when the content is downloaded. The right of withdrawal shall only expire under the conditions prescribed by law. In particular, the client must expressly consent to performance beginning before the withdrawal period has expired and acknowledge that this will result in the loss of the right of withdrawal.
Where required, the relevant declarations will be obtained separately before the digital content is provided.
16. Copyright
All content created by the Provider—including texts, images, graphics, logos, meditations, audio recordings, videos, downloads, workbooks, journals and training materials—is protected by copyright. Any use beyond the scope agreed under the contract or permitted by law requires the Provider’s prior consent.
17. Liability
The Provider shall be liable without limitation for damage caused intentionally or through gross negligence. The Provider shall also be liable without limitation for damage arising from injury to life, body or health and in all other cases where liability is mandatory by law.
In the event of a slightly negligent breach of a material contractual obligation, liability shall be limited to the typical and foreseeable loss arising from the contract. Material contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the contracting parties may ordinarily rely. In all other respects, liability for damage caused by slight negligence is excluded to the extent permitted by law.
18. Changes to Existing Contracts
Changes to prices, services or content shall not apply retrospectively to bookings that have already been confirmed. Necessary changes to the organisation or delivery of a booked service are permitted where they do not materially alter the overall nature or agreed purpose of the service and are reasonable for the participants.
Material changes to an existing contract shall only be made by mutual agreement or in accordance with applicable law.
19. Consumer Dispute Resolution
The Provider is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.
20. Applicable Law
The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law shall apply only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
21. Final Provisions
If any provision of these Terms and Conditions is or becomes invalid, the legal consequences shall be governed by the applicable statutory provisions.
The validity of the remaining provisions shall remain unaffected.